Política de privacidad

Declaration on the collection of personal data

This Personal Data Collection Statement (“PICS”) is intended to inform you, in accordance with applicable data protection regulations:

•      for what purpose your personal data collected by us will be used once it has been collected in connection with your use of this website (“Website”) or your purchase of products sold through this Website (“Products”);

•      to whom your personal data may be disclosed; and

•      to whom you may send requests to view or correct your data.

We may revise this PICS by amending this page. You should check this page from time to time to take notice of any changes we make.

1. Data user

“We”, “us”, “our” refers to Ilhan E-commerce, trading as Velzara Madrid, with its registered address at Alkmaarstraat 193, 1024 TN Amsterdam, the Netherlands.

2. Data subjects

This PICS applies to personal data of:

•      Visitors: individuals who visit our website;

•      Users: individuals who purchase, request or receive products;

•      Contacts: individuals who contact us via our website, email or other means.

3. What we collect

We may collect, store, process, transfer and use the following types of personal data:

From visitors:

•      IP address or other unique device identifiers.

From users:

•      Username

•      Account password

•      Full name

•      E-mail address

•      Billing address

•      Delivery address

•      Payment information

•      Telephone number

From contacts:

•      Full name

•      E-mail address

•      Any other personal data you provide to us

If you do not provide us with mandatory personal data, we may not be able to provide you with access to our website, deliver our products to you or respond to your communications with us.

4. Purpose and use

We may collect, store, process, transfer and use your personal data for the following purposes:

•      To provide you with our products, including managing and fulfilling your orders, creating and updating your account, and processing billing and payment.

•      To monitor and analyse the use of our website and to compile aggregate statistics.

•      To personalise your experience on our website.

•      To improve our website and products based on information and feedback we receive.

•      For research and development, including testing, research, analysis and product development.

•      For customer service and to respond effectively to your enquiries and support requests.

•      For non-marketing communications such as order confirmations and dispatch notifications.

•      For technical purposes and project management.

•      To maintain the security and integrity of personal data.

•      For the prevention of fraud.

•      For legal proceedings or as required by regulatory authorities or governmental requests.

•      For direct marketing, but only where we obtain your consent.

•      For other purposes directly related to the above.

5. Transferees

We may disclose your personal data to the following persons:

•      Our employees and officers.

•      Our subsidiaries and their employees and officers.

•      Shopify Inc. and its subsidiaries and parent companies, the IT service provider engaged by us to manage and maintain the website and process your orders.

•      PayPal Holdings Inc. and other payment processors or intermediaries.

•      Suppliers of our products to facilitate dispatch.

•      Other service providers such as administrative service providers, IT and software suppliers, data analytics providers, cloud service providers, and credit reference agencies.

•      Our insurers and bankers.

•      Our professional legal, financial and accounting advisors.

•      Other companies, organisations or individuals as required by applicable law, regulation, legal process or governmental request.

•      Other companies, organisations or individuals in the context of negotiations for a merger, sale of company assets, consolidation or reorganisation.

If you make payments to us via payment processors, you enter into a contract directly with the payment processor and are subject to its terms of use and privacy policy.

6. Cookies

Our Cookie Policy forms part of this Privacy Policy. Please refer to the Cookie Statement section above for full details.

7. Retention

We will retain your personal data for as long as necessary to fulfil the purposes for which it was collected. We may also retain your personal data for a longer period if this is necessary to fulfil our contractual or legal obligations. Personal data that you have provided to us will be destroyed at the end of this retention period.

8. Access and correction

You have the right to request a copy of your personal data held by us and to request corrections to personal data you believe to be inaccurate. If you wish to access or correct your personal data, please contact us at support@velzaramadrid.com. We reserve the right to charge a reasonable fee for processing such requests.

9. Direct marketing

We may use your personal data (full name and e-mail address) to market our products directly to you, but only with your express consent. You can ask us to stop using your personal data for direct marketing purposes at any time by emailing us or replying to any direct marketing communication with the heading “unsubscribe”.